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CGV

Introduction

At lefouduvoyage.fr, we are committed to providing our customers with exceptional travel experiences. Our General Terms and Conditions of Sale (CGV) outline the terms under which we offer our services. These terms are designed to ensure transparency and fairness in all our transactions. By using our services, you agree to be bound by these terms. Please read them carefully before making any bookings.

Booking and Payment

Booking Process

To book a travel package with lefouduvoyage.fr, customers must complete the booking form available on our website. The booking process involves selecting your desired travel package, providing necessary personal information, and agreeing to our CGV. Once the booking form is submitted, you will receive a confirmation email with the details of your reservation.

Payment Terms

We offer several payment options to accommodate our customers' preferences. Payments can be made via credit card, bank transfer, or other secure payment methods as indicated on our website. A deposit of 30% of the total package cost is required at the time of booking. The remaining balance must be paid no later than 30 days before the departure date.

Payment Methods

Late Payments

Failure to pay the remaining balance by the specified deadline may result in the cancellation of your booking. In such cases, the deposit will be forfeited, and cancellation fees may apply as outlined in our cancellation policy.

Cancellation and Refunds

Cancellation by the Customer

If you need to cancel your booking, please notify us as soon as possible. The following cancellation fees will apply based on the number of days before the departure date:

Refund Policy

Refunds will be processed within 14 days of receiving the cancellation request. The refund amount will be calculated based on the cancellation fees outlined above. Please note that certain services, such as non-refundable flights or hotel bookings, may not be eligible for a refund.

Cancellation by lefouduvoyage.fr

In rare cases, we may need to cancel a booking due to unforeseen circumstances such as natural disasters, political instability, or other force majeure events. In such cases, customers will be offered an alternative travel package or a full refund of the amount paid. We will not be liable for any additional costs incurred by the customer as a result of the cancellation.

Travel Insurance

Importance of Travel Insurance

We strongly recommend that all customers purchase comprehensive travel insurance to cover potential risks such as trip cancellations, medical emergencies, and lost luggage. Travel insurance provides peace of mind and financial protection in case of unexpected events during your trip.

Insurance Coverage

Travel insurance policies typically cover the following:

Purchasing Travel Insurance

Customers can purchase travel insurance through our website or from a third-party provider. It is essential to review the policy details carefully to ensure it meets your specific needs. Please provide us with your insurance policy information before your departure.

Responsibilities and Liabilities

Customer Responsibilities

Customers are responsible for ensuring they have valid travel documents, including passports, visas, and any required vaccinations. It is also the customer's responsibility to comply with the laws and regulations of the destination country. Failure to do so may result in denied entry or other legal consequences.

lefouduvoyage.fr Responsibilities

We are committed to providing accurate information about our travel packages and ensuring that all services are delivered as described. However, we are not liable for any changes or disruptions caused by third-party providers such as airlines, hotels, or local tour operators. In such cases, we will make every effort to find suitable alternatives for our customers.

Limitation of Liability

Our liability for any damages arising from the use of our services is limited to the total amount paid by the customer for the travel package. We are not liable for any indirect, incidental, or consequential damages, including but not limited to lost profits, personal injury, or property damage.

Dispute Resolution

Governing Law

These CGV are governed by the laws of France. Any disputes arising from or related to these terms will be subject to the exclusive jurisdiction of the courts in France.

Arbitration

In the event of a dispute, we encourage customers to contact our customer service team to seek a resolution. If a satisfactory resolution cannot be reached, the dispute may be referred to arbitration in accordance with the rules of the French Arbitration Association. The arbitration decision will be final and binding on both parties.

Privacy and Data Protection

Data Collection

We collect personal information from customers to process bookings and provide travel services. This information may include names, contact details, passport information, and payment details. We are committed to protecting the privacy and confidentiality of our customers' data.

Data Use and Sharing

Personal information collected will be used solely for the purpose of providing travel services and will not be shared with third parties except as necessary to fulfill our obligations. This may include sharing information with airlines, hotels, and local tour operators. We will not sell or disclose personal information to any other third parties without the customer's consent.

Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. Customers have the right to access, correct, or delete their personal information by contacting our customer service team.

Conclusion

By booking a travel package with lefouduvoyage.fr, you agree to abide by these General Terms and Conditions of Sale. We strive to provide our customers with memorable travel experiences and are committed to ensuring transparency and fairness in all our transactions. Should you have any questions or concerns regarding these terms, please do not hesitate to contact us.